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Transforming the way dealers
communicate and transact with customers.

CarNow VSM

CarNow Visual Sales Messenger (“VSM”) is a next-generation digital communication platform we have developed in partnership with leading dealership groups across the country.

Our tool is built on a unique software architecture that provides the foundation for digital retailing in the Automotive industry, and fundamentally enhances the interaction between customers and dealers.

CarNow Features

Inventory Integration
Connected with your inventory provider, VSM delivers your inventory in an easy to use environment so agents and customers can have a conversation about live inventory.
Virtual Brochures
Through integrations with key OEM data, VSM gives agents the power to share detail about your vehicles that is unmatched in the industry.
Vehicle Comparisons
VSM takes it a step further by allowing agents to compare multiple models at the same time. VSM will trim match all models so you deliver the right information to your customers.
Video Integration
Integrated with both OEM and dealership video feeds, VSM empowers agents to share relevant vehicle, product, and how-to videos with consumers providing a much richer conversation.
DealNow
Receive realtime escalation alerts for qualified in-the- moment opportunities to keep your live leads live. Agents activate a “Digital TO” to alert and empower your managers to review and enter the conversation at the right moment, from any device, anywhere.
SMS & Email Invites
VSM empowers your team to proactively take care of your customers. Invite allows your team to bring a customer into session via SMS or email on the fly. Great for encore deliveries, enriching phone ups, and more.
Live Tracking
VSM actively tracks your online shoppers displaying their shopping behavior on your site. We can deliver the right message at the right time, turning your online visitors into showroom buyers.
Multiple Management Options
VSM is powerful yet flexible. Whether you are set up to manage VSM with your own BDC, have us back you up, or want our BDC to fully manage while engaging senior managers with DealNow, we have you covered.
Click to Text
Connect with your customers how they want to talk. With Click to Text activated, your customers can use their local SMS client to engage with your store. But, in true CarNow fashion, this isn’t your normal SMS solution. Contact our sales team for a full demo on VSM.